- SHIPPING & RETURNS -
Purchased items will be shipped within 5 business days of the order. Please allow up to 5 working days for delivery to arrive. If you still have not received your purchase after 5 working days, please notify firstname.lastname@example.org
Although availability may be indicated on the Site, we cannot guarantee product availability and products, nonetheless, may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. And please note that the product photos are for reference only, please take the material object as the standard.
All sale items are final. No refund or exchanges. Please make sure you review your order before purchasing any sale items.
Upon receiving goods, if buyers identify damaged items, MountainCat will gladly exchange (if desired item is still in stock). Buyer is not subjected to postage fee of sending items back to MountainCat. MountainCat will then bear postage cost of sending exchanged item to buyer.
HOW TO ENTER A CLAIM
Please contact us within 3 days once you received the product and discovered the fault. We will first try to replace the product purchased but if we are unable to replace the product then we will replace you alternative desired product.